Recording an agent greeting

You can record your greetings and use them when answering calls.

Prerequisites

Change the agent status to Auxiliary or logged out of the ACD server to prevent interruptions from incoming calls when you are recording your greeting.
Connect your headset to your personal computer.

On the top bar, click System Options > Agent Preferences.
In the Agent Preferences dialog box, click Record Greetings.
In the Record Greetings panel, click +.
The system displays a new greeting in the Record Greetings list.
Select the newly added greeting and click Record. This starts recording the audio.
Speak the greeting into the headset microphone.
When you have finished recording your greeting, click Stop.
Click Play to test or listen the recording.
To arrange Agent Greetings in the list:
1. Select an agent greeting.
2. Click the Up or Down button as appropriate.
Click OK.